Chinese online retailer JD.com Inc said on Monday Samsung Electronics Co Ltd is carrying out an internal review, after the e-commerce firm referred a customer report of a Galaxy Note 7 battery fire to the South Korean company. “We immediately referred this case to Samsung and they are conducting an internal review,” a spokeswoman told Reuters in an email. Samsung did not immediately respond to request for comment. Chinese online financial magazine Caixin cited late on Sunday an internet user’s report that their smartphone, bought from JD.com, had caught fire. In a statement on Samsung’s Chinese website dated Sept. 14, the South Korean firm said that Galaxy Note 7 phones sold after the Sept. 1 official launch were not vulnerable to fires because the version sold in China used a different battery supplier. Last week, China’s quality watchdog said Samsung’s local unit will recall 1,858 units of its Galaxy Note 7 phones, a number of which were sold as part of a testing scheme. Samsung is officially recalling all units of the Samsung Galaxy Note 7 sold so far. Airlines the world over have already banned users from the carrying the device on flights. As part of the recall process, Samsung is offering full refunds and replacements for the device. An investigation has concluded that a fault in the battery can sometimes cause it to short, resulting in overheating and ultimately, an explosion. With inputs from Reuters
Chinese online retailer JD.com Inc said on Monday Samsung Electronics Co Ltd is carrying out an internal review, after the e-commerce firm referred a customer report of a Galaxy Note 7 battery fire to the South Korean company.
Advertisement
End of Article