After receiving complaints regarding a screen flicker defect in some
**Surface Pro 4** devices, Microsoft has offered to replace the eligible devices free of charge. [caption id=“attachment_4466797” align=“alignleft” width=“380”] Microsoft Surface Pro 4. Image: Microsoft[/caption] The faulty devices qualified for replacement should be up to three years from the time of original purchase, Microsoft Support said in a
blog post late Friday. “We will ship you a replacement device as soon as you return your existing device. Typically, it will take 5-8 business days for you to receive an exchange device from the date that you ship your current device back to us,” the post added. Users that have already paid for a screen-replacement will get a refund. In February, Microsoft had said that it was monitoring the situation. The tech giant has clarified that the replaced devices will be refurbished.
The faulty Surface Pro 4 units qualified for replacement should be up to three years from the time of original purchase, Microsoft Support said.
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