Microsoft is now offering no-questions-asked refunds for app purchases on Xbox and Windows 10

As part of its effort to transform the Xbox gaming platform and the Windows Store, Microsoft has unveiled an easy refund system for disgruntled buyers.


As part of its effort to transform the Xbox gaming platform and the Windows Store, Microsoft has unveiled an easy refund system for disgruntled buyers.

Called the ‘self-service refund’, this quick and easy refund system has been released to volunteers who are on the “Alpha” preview ring for Xbox One software. These volunteers get the latest software updates for testing before a final public release.

ArsTechnica reports that regular Xbox One users have also started seeing the feature.

Similar to Steam’s refund policy, the self-service refund allows gamers to request a refund for a game within 14 days of purchase provided they’ve spent less than two hours in the title.

This applies to software as well.

Where the policy differs from Steam’s refund policy is with regards to DLCs and other add-ons. DLC or DownLoadable Content is bonus content for your game that must be purchased separately. While Steam offers refunds on DLC provided it doesn’t have any permanent effect on your game and other such criteria, Microsoft will not refund DLC, season passes or any other add-ons.

Microsoft also says that they will block users who abuse the service. Users will have to wait at least one day from the date of purchase before requesting a refund.

To refund a game or program you paid for, simply head to your order history page in a web browser and provided your game meets the criteria, you can immediately request a refund.

Steam’s refund policy was met with some backlash from publishers, particularly independent developers whose games weren’t necessarily two hours long. Some developers even suggest that the system can be gamed by tricking people into playing two hours of a game so they can’t refund it.

Other publishers like EA already offer a 7-day refund service. Android games can also be refunded within 15 minutes of purchase.

Microsoft is following Steam’s example, but that’s a good thing. There certainly are issues with the current refund mechanisms, but at least there is a refund mechanism and hopefully, it will be refined over time.


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