HP-Google Chromebook sales paused after overheating complaints

**New York:**Search engine giant Google and PCmaker Hewlett-Packard (HP) have paused sales of Chromebook 11due to reports of some chargers getting damaged due tooverheating.

Chromebooks are laptops powered by Google’s Chrome OSoperating system. HP’s Chromebook 11 was introduced globallylast month eyeing the holiday season demand.“Google and HP are pausing sales of the HP Chromebook 11after receiving a small number of user reports that some
chargers included with the device have been damaged due tooverheating during use,” Google VP (Product Management) CaesarSengupta said on the official Chrome blog.

[caption id=“attachment_1235959” align=“alignleft” width=“380”]  Chromebooks[/caption]

In the meantime, customers who have purchased an HPChromebook 11 should not use the original charger providedwith the product, he added.
It is, however, not clear whether Chromebook 11s, whichhave been sold in India are also facing the same problem.

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HP Chromebooks start at around USD 299 in the US, whileChromebook 14 is available in India for Rs 26,990.Google said it is working on rectifying the problem.“We are working with the Consumer Product SafetyCommission to identify the appropriate corrective action, and
will provide additional information and instructions as soonas we can,” Sengupta said.

In the interim, customers may continue using their HPChromebook 11 with any other Underwriters Laboratories-listedmicro-USB charger, for example one provided with a tablet orsmartphone, he added.

PTI