Firstpost
  • Home
  • Video Shows
    Vantage Firstpost America Firstpost Africa First Sports
  • World
    US News
  • Explainers
  • News
    India Opinion Cricket Tech Entertainment Sports Health Photostories
  • Asia Cup 2025
Apple Incorporated Modi ji Justin Trudeau Trending

Sections

  • Home
  • Live TV
  • Videos
  • Shows
  • World
  • India
  • Explainers
  • Opinion
  • Sports
  • Cricket
  • Health
  • Tech/Auto
  • Entertainment
  • Web Stories
  • Business
  • Impact Shorts

Shows

  • Vantage
  • Firstpost America
  • Firstpost Africa
  • First Sports
  • Fast and Factual
  • Between The Lines
  • Flashback
  • Live TV

Events

  • Raisina Dialogue
  • Independence Day
  • Champions Trophy
  • Delhi Elections 2025
  • Budget 2025
  • US Elections 2024
  • Firstpost Defence Summit
Trending:
  • Charlie Kirk shot dead
  • Nepal protests
  • Russia-Poland tension
  • Israeli strikes in Qatar
  • Larry Ellison
  • Apple event
  • Sunjay Kapur inheritance row
fp-logo
Fidelity is testing virtual reality technology to train its customer service representatives
Whatsapp Facebook Twitter
Whatsapp Facebook Twitter
Apple Incorporated Modi ji Justin Trudeau Trending

Sections

  • Home
  • Live TV
  • Videos
  • Shows
  • World
  • India
  • Explainers
  • Opinion
  • Sports
  • Cricket
  • Health
  • Tech/Auto
  • Entertainment
  • Web Stories
  • Business
  • Impact Shorts

Shows

  • Vantage
  • Firstpost America
  • Firstpost Africa
  • First Sports
  • Fast and Factual
  • Between The Lines
  • Flashback
  • Live TV

Events

  • Raisina Dialogue
  • Independence Day
  • Champions Trophy
  • Delhi Elections 2025
  • Budget 2025
  • US Elections 2024
  • Firstpost Defence Summit

Fidelity is testing virtual reality technology to train its customer service representatives

Reuters • October 13, 2017, 22:26:28 IST
Whatsapp Facebook Twitter

Fidelity Investments is testing virtual reality technology to train customer service representatives in its call centers across the United States.

Advertisement
Subscribe Join Us
Choose
Firstpost on Google
Choose
Firstpost on Google
Fidelity is testing virtual reality technology to train its customer service representatives

Fidelity Investments is testing **virtual reality** technology to train customer service representatives in its call centers across the United States. [caption id=“attachment_4073477” align=“alignleft” width=“380”]A man trying a VR headset A man trying a VR headset[/caption] The company’s innovation unit Fidelity Labs said in a blog post on Friday that it had developed and tested a virtual reality prototype to train employees on how to handle incoming customer calls. By using virtual reality, the company hopes to make it easier for employees to empathize with customers, Adam Schouela, vice president at Fidelity Labs, said in an interview. While virtual reality has been used for decades for training programs in other sectors, Fidelity said it is the first company in financial services to use the technology for that purpose. Large technology companies including Alphabet Inc’s Google, **Facebook** are investing in virtual reality, making the technology more easily accessible by consumers and developers. The Fidelity prototype, which was built on the **Google VR headset** , simulates a scenario in which the customer representative is at a desk in the company’s call center in New Hampshire. The representative is prompted to handle a call from a distressed client who needs to withdraw money from her account. During the call the client is shown in her kitchen surrounded by bills. The technology’s ability to immerse the user into a realistic scenario, makes it well suited for “empathy training”, said Schouela. The results of the tests will be assessed to determine whether to proceed with the project, Schouela said.

Tags
facebook United States Google Technology Fidelity Investments AT&T Fidelity Virtual reality VR
  • Home
  • Tech
  • News & Analysis
  • Fidelity is testing virtual reality technology to train its customer service representatives
End of Article
Latest News
Find us on YouTube
Subscribe
  • Home
  • Tech
  • News & Analysis
  • Fidelity is testing virtual reality technology to train its customer service representatives
End of Article

Top Shows

Vantage Firstpost America Firstpost Africa First Sports
Enjoying the news?

Get the latest stories delivered straight to your inbox.

Subscribe
Latest News About Firstpost
Most Searched Categories
  • Web Stories
  • World
  • India
  • Explainers
  • Opinion
  • Sports
  • Cricket
  • Tech/Auto
  • Entertainment
  • IPL 2025
NETWORK18 SITES
  • News18
  • Money Control
  • CNBC TV18
  • Forbes India
  • Advertise with us
  • Sitemap
Firstpost Logo

is on YouTube

Subscribe Now

Copyright @ 2024. Firstpost - All Rights Reserved

About Us Contact Us Privacy Policy Cookie Policy Terms Of Use
Home Video Shorts Live TV