Demonetisation: Snapdeal to waive seller charges for cancelled COD orders

The currency ban of Rs 500 and Rs 1000 took the nation by surprise. We saw some far fetching effects including the brunt in the e-commerce space, considering many consumers still opt for Cash on Delivery. Now, Snapdeal has decided to bring in some additional measures to support its sellers, some of whom had Cash on Delivery (CoD) orders returned post the demonetisation announcement. Snapdeal has now announced that the e-store will bear all the logistics and packaging cost for all CoD orders that were worth more than Rs 500 and have been returned by users in the week following the demonetisation (9-15 November, 2016). “In its communication to sellers, it has informed them that any such charges, which are in normal course, borne by the seller, will be paid for by Snapdeal,” the company said in a press release. This announcement is among the many changes that Snapdeal has announced post demonetisation. In the recent weeks and immediately after the currency ban, Snapdeal rolled out Wallet on Delivery , allowing users could pay on the FreeCharge wallet upon delivery. Besides, card on delivery was another popular option by Snapdeal and others. It sent card swipe machines to users and were also given the option to delay acceptance of their CoD orders by a few days till they could arrange for the payment in the required currency. Another issue was getting a change of Rs 2000 notes, and Snapdeal offered to give back the change in the form of FreeCharge wallet credit. Moroever, on 9 November, Snapdeal reduced the CoD limit for new orders to Rs 2000 and the limit was removed on 19 November.