tech2 News StaffAug 09, 2016 11:20:12 IST
A computer outage at Delta Air Lines' command and control center disrupted operations of all flights, leading to delays and cancellations. Delta CEO Ed Bastian apologised for the inconvenience caused to passengers. The computer outage affected all of Delta's operations worldwide. There was a ground stop implemented, with all the flights kept on hold till the operations could resume. During the ground stop, those flights already in the air safely reached their destinations.
Of the 6,000 scheduled flights, Delta managed to operate 3,340. Passengers waited in lines, airport floors and planes during the disruption. The systems came back on, but delays and cancellations continued. For changed or rebooked flights, the original boarding passes were valid. Delta offered refunds to those passengers whose flights were cancelled or significantly delayed. Unaccompanied minors are being prevented from boarding flights till 10 August.
The timing reporting system suffered lags, and notified customers of wrong timings. Investigations are continuing into the cause of the delay, but the priority for Delta is to resume operations. The impacted travel dates are between 8 Aug 8 and 9 Aug. Rebookings and reschedulings are available for customers until 12 Aug. Delta is offering a $200 (roughly Rs 13,381) refund for anyone who experienced a delay of greater than three hours or a cancelled flight.
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