Call drop issue: Trai hits back at operators; blames lack of network investment

The mandate which was imposed on cellular operators, adds a rule that makes its compulsory for them to pay consumers Re.1 per call drop, subject to a cap of Rs.3 a day.

TRAI indeed seems to be taking stand against call drops and operators by deciding to stay firm with its decision on call drop penalties. The mandate which was imposed on cellular operators, adds a rule that makes its compulsory for them to pay consumers Re 1 per call drop, subject to a cap of Rs 3 a day.

The Telecom Regulatory Authority of India (TRAI) took a call on this decision, while revealing that operators have not been spending or rather investing in infrastructure; but just spending on radio spectrum. The regulatory body commented that apart from radio spectrum, the wireless access service segment had risen by only 4.6 percent, while comparing Rs.2,02,399 crore investment in 2012-13 to Rs.2,11,691 crore in 2013-14.

The topic had surfaced when the Cellular Operators Association of India moved a writ petition against TRAI's 16 October 2015 mandate, which stated that mobile operators had to pay consumers a fixed charge.

TRAI soon filed an affidavit in the Delhi High Court challenging the same which stated, "However, they cannot be permitted to ignore the quality of service of voice calls, which continues to be the primary service for the telecom consumers."

According to a report in The Hindu, The Division Bench differed the hearing in the case till 7 December to enable the petitioners to file a rejoinder to TRAI’s affidavit.

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