tech2 News StaffJan 30, 2017 14:22:49 IST
Apple has been ordered to pay relief to an Indian customer who received a faulty laptop and inadequate service from the company.
The New Indian Express reports that Nina P Nayak dragged Apple India to court when it failed to resolve some issues with her laptop.
Nayak bought the laptop, a MacBook Pro 13 in Australia in 2013, and reports that she had trouble with the device within eight months. The laptop was still covered by Apple’s international warranty and the device was repaired free of charge. Nayak claims that the device again stopped working within four days.
On contacting the support staff again, she was quoted a price of Rs 61,100 for the replacement of an SSD and a free replacement of a flex cable. Nayak was understandably angry and took the case to court, alleging that the device was defective to begin with.
The court agreed with Nayak and ordered Apple to pay Nayak Rs 25,000 (including Rs 10,000 in legal fees) as compensation and to get the device repaired or replaced at its expense.
A replacement SSD for a laptop normally costs around Rs 10,000 - 15,000 and by itself, usually comes with a 3-5 year warranty. We can’t fathom why Apple was charging Rs 61,000 to replace an SSD, especially when the unit on the 2013 MacBook Pro was replaceable.
Fair warning, the SSD and RAM in the current MacBook lineup is soldered onto the motherboard. Any issues with either of the modules will result in your entire motherboard unit being replaced.
Judging by the timeline, the case appears to have run for over two years, but it is a win of sorts, for Nayak at least.
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