Apple to test loaner program in US; to lend iPhone in cases of prolonged service time

A couple of weeks ago, Apple launched its latest models – iPhone 6s and iPhone 6s Plus – in India. In addition to the devices, Apple had also announced a unique iPhone Upgrade Program in the United States which lets users to pay a monthly fee for their iPhone. After making payments for a year, users have the option to trade in with the new iPhone.

It now turns out that Apple is going the extra mile to ensure that users receive the best possible service when they walk into an Apple Store or service centre for that matter, to get their iPhone 6, 6s, 6 Plus or 6s Plus repaired. During the period the device is repaired, users will receive an iPhone 6 to for their use.

According to a report in 9to5Mac , Apple has realised that certain cases of faulty iPhones require longer service time and that is time consumed by Apple Store employees, which as it believes, ‘could have been allocated to solve other problems’.

From among these problems, Apple has classified 3 kinds of symptoms that it believes could trigger a longer timeline for solving. As listed in the report by 9to5Mac , these are:

Situations when the device is unable to connect to iTunes on a computer The iPhone doesn’t power on The iPhone does not boost up past the Apple logo

If the problem faced by the customer falls under any of the above 3 categories, a 16GB iPhone 6 would issued to for use in the interim, while the faulty device is being serviced at an off-site repair centre.