Anuradha ShettyAug 19, 2013 17:28:43 IST
If you own an Apple iMac in some mid-2011 configurations, here’s one important piece of news for you. According to 9to5Mac, the Cupertino giant is now conducting a replacement programme for the graphics card in these systems, and has issued a notice to its Support employees too.
The model in question was released in May 2011 and its specifications include Sandy Bridge processors and Thunderbolt ports. The company believes that the AMD Radeon HD 6970M cards in 1GB and 2GB configurations in select versions of these 2011 iMacs could fail, causing the system’s display to look distorted, white or blue with vertical lines, or to turn black. The iMacs in question were sold between May 2011 and October 2012.
Replacement programme on!
The issue, though, pertains only to the 27-inch models with 3.1GHz quad-core Intel Core i5 or 3.4GHz quad-core Intel Core i7 processors. To that end, the company has prescribed a set of steps for AppleCare, Genius Bars and Apple Authorised Resellers to follow, to verify if a customer’s iMac shows the aforementioned issues. In addition to that, Apple says that the iMacs must fall in the below mentioned serial number configurations.
Note that the last four characters of the serial number must feature one of below mentioned groups:
- DHJQ, DHJW, DL8Q, DNGH, DNJ9, or DMW8
- DPM1, DPM2, DPNV, DNY0, DRVP, DY6F, F610
If upon inspection it is found that a given iMac falls within one of the above the serial number categories and is indeed facing graphics card issues, the company will replace the AMD card free for up to three years from the computer’s purchase date. In fact, if a user has already replaced the affected graphics card, he is eligible for a refund.
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