Apple fined $6.7 million by Australian court over 2016 iPhone 'Error 53' mess

Apple initially refused to fix the issue, claiming that it did so to protect customers.

Apple was Tuesday fined AUD 9 million (US $6.7 million) by an Australian court for making false claims about consumer rights when refusing to fix faulty iPhones and iPads previously repaired by a third party.

Customers of the US tech giant had complained to the Australian Competition and Consumer Commission (ACCC) after an operating system update disabled their devices in a global issue known as "Error 53".

The users were told by Apple that they were not eligible for a remedy if the iPhone or iPad had been repaired by another company.

An Apple iPhone 6 is seen on display at the Apple store. Image: Reuters

An Apple iPhone 6 is seen on display at the Apple store. Image: Reuters

The ACCC took Apple to the Federal Court last year over allegedly false or misleading representations to customers with faulty iPhones and iPads about their rights under the law.

"If a product is faulty, customers are legally entitled to a repair or a replacement under the Australian Consumer Law, and sometimes even a refund," ACCC Commissioner Sarah Court said in a statement.

"The court declared the mere fact that an iPhone or iPad had been repaired by someone other than Apple did not, and could not, result in the consumer guarantees ceasing to apply, or the consumer's right to a remedy being extinguished."

Apple admitted misleading at least 275 Australian customers over the issue between February 2015 to February 2016 on its US website, by its Australian store staff and on its customer service phone calls.

The consumer watchdog said Apple had also committed to providing new devices as replacements, after allegations that the company was giving customers refurbished goods instead after a device suffered a major failure.

There was no immediate comment from Apple, which has previously described the error as appearing "when a device fails a security test". It has released an operating system update to fix the issue.




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