Service

70% Manufacturers Look To Technology For After Sales Service: IDC

Service-oriented product strategy is the leading capability needed to grow service revenue profitably.

CA Technologies Unveils New Release Of CA Nimsoft Service Desk

SaaS-based ITSM solution empowers IT to respond more quickly and efficiently to ever-intensifying business demands.

Global IT Outsourcing Mkt To Reach $288 Bn In 2013: Gartner

Market growth is being constrained by near-term market factors, such as evolving ITO delivery models, economic, political and labour conditions, and service provider financial performance.

Pacnet Extends International Service Footprint In India

Enhanced points of presence in Bangalore, Mumbai, Chennai, and New Delhi, provide enterprises in with high-speed access to global connectivity.

Capitalise On Competitors' Poor Service Through Superior Workforce Mgmt

Retailers are responding with customer-facing technologies to enhance their service offerings, from smartphone apps to social media sites, but so far consumers are unimpressed.

Global Mobile Data Will Exceed 40% Of Total Service Revenue By 2014

Global mobile data service revenue, made up of mobile Internet and messaging revenue, will rise by 21.4 percent between 2012 and 2014, finds ABI Research.

Microsoft Updates Its CRM Service

Microsoft Dynamics CRM service update steps forward in social collaboration, browser and device support, and marketing.

Religion-Driven IT To Generate $40 Bn In Software, Service Opportunities By 2017

The dynamic of IT and religion will create a new industry, generating software and service opportunities, says Gartner.

VMware Offers vCloud Test Drive With New Evaluation Service

VMware vCloud Service Evaluation demonstrates enterprise-class cloud, offers easy on-ramp to vCloud services.

DCs Are The New "Strategic Service Hubs": Ovum

It's all about focus and concentrating on fewer, higher quality DCs to provide global advanced and cloud-based ICT services.