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Genesys

Recent Highlights

Mumbai firm developing high-precision HD maps for self-driving cars in the US

Mumbai firm developing high-precision HD maps for self-driving cars in the US

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Customer Experience As Competitive Advantage - Part 2

Customer Experience As Competitive Advantage - Part 2

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Customer Experience As Competitive Advantage - Part 1

Customer Experience As Competitive Advantage - Part 1

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Genesys Acquires Informiam

Genesys Acquires Informiam

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All Stories for Genesys

All (9)
  • Tata Sky deploys Genesys platform to enhance customer service delivery

    Tata Sky deploys Genesys platform to enhance customer service delivery

    Pressrelease • .

    The multi-channel capabilities of the Genesys solution integrates with Siebel, and provides Tata Sky customer service agents with an efficient work environment that takes advantage of 'customer-priority' based agent routing technology.

  • Alcatel-Lucent enterprise unit on the block again: Sources

    Alcatel-Lucent enterprise unit on the block again: Sources

    Fptechno • .

    Alcatel-Lucent is exploring the sale of a division that sells switches and communications gear to corporate clients...

  • At Your Service - With IVR

    At Your Service - With IVR

    Jasmine123 • .

    Being in an age of convergence, the possibility of what IVR's integration with technologies like UC and 3G can achieve cannot be ignored.

  • Thought Leaders Forum: Intuition, Innovation And The Enteprise

    Thought Leaders Forum: Intuition, Innovation And The Enteprise

    Jasmine123 • .

    The recession is not only a time of great uncertainty but also great opportunity that organisations can leverage to improve operational efficiency.

  • Genesys Launches Voice Platform

    Genesys Launches Voice Platform

    Shabana • .

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