Genesys
All Stories for Genesys
Tata Sky deploys Genesys platform to enhance customer service delivery
Pressrelease •The multi-channel capabilities of the Genesys solution integrates with Siebel, and provides Tata Sky customer service agents with an efficient work environment that takes advantage of 'customer-priority' based agent routing technology.
Alcatel-Lucent enterprise unit on the block again: Sources
Fptechno •Alcatel-Lucent is exploring the sale of a division that sells switches and communications gear to corporate clients...
At Your Service - With IVR
Jasmine123 •Being in an age of convergence, the possibility of what IVR's integration with technologies like UC and 3G can achieve cannot be ignored.
Thought Leaders Forum: Intuition, Innovation And The Enteprise
Jasmine123 •The recession is not only a time of great uncertainty but also great opportunity that organisations can leverage to improve operational efficiency.
Genesys Launches Voice Platform
Shabana •