Frost Sullivan

MWRM In Broadcast Can Provide Up To 60% Total Time And Cost Savings

Value proposition of MAM is much more magnified and holistic when it is part of a more encompassing solution such as a Media Workflow and Resource Management.

Customer Contact Centres' Criticality During Disasters Necessitate BC/DR Strategies

Frost & Sullivan's survey of IT managers revealed that only 31% of the respondents claimed their organisations are prepared to handle outages and disasters.

Ethernet To Tap New Synergies For Connected Cars: Frost & Sullivan

Ethernet could be catalyst for bringing the automotive industry a step closer to connected vehicles.

Managing Security Risks In The Contact Centre: Frost & Sullivan

Frost & Sullivan analyses the risks for data breaches and theft in the contact centre, and helps contact centre managers understand the actions that can be taken to increase agent vigilance and data security.

F5 Networks Receives Application Delivery Controller Vendor of the Year Award

F5 recognised as market leader for fifth consecutive year by Frost & Sullivan.

Installation Of Web App Firewalls On A Rise In APAC: Frost & Sullivan

The increasing use of web applications in enterprises, along with the rise in cyber attacks, has lent momentum to the web application firewall (WAF) market in Asia-Pacific.

Value Creation For Customers Drives Growth Of Contact Centre Outsourcing In APAC

At the end of 2012, the APAC contact centre outsourcing market registered near double digit growth and is expected to generate nearly U$33.0 billion in revenue by 2018, finds Frost & Sullivan.

APAC Remains The Fastest Growing Region For Contact Centre Services

A strongly performing domestic contact center outsourcing industry represents the next stage of growth in the region and is poised to keep the market buoyant, finds Frost & Sullivan.

Social Media Is The Next Big Frontier For Customer Interaction: Frost & Sullivan

Any medium that is accessed by a large number of people can qualify as a potential contact channel.

Frost & Sullivan Selects Riverbed As WAN Optimisation Controller Vendor Of The Year

This is the third consecutive year that Riverbed has won this award, in recognition of its contribution to the ICT industry in India.