Latest News on Cx
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Cx - Total results - 4
Mar 11, 2019
Successful customer experience strategies boost digital transformation in organisationsSuccessful CX strategies need fundamental design thinking
Nov 23, 2017
How smart virtual personal assistants can incubate human empathyMobile technology giants have been making it happen, with their Virtual Personal Assistants (VPA) that have been strengthening the human-machine relationship.
Nov 28, 2014
Indian firms' digital customer experience foundation is fragile: ReportAbout 61 percent of respondents had little confidence in their company's business strategy and technology investment plan for digital customer engagement.
Aug 13, 2014
Customer experience spending surges in India but lacks business alignmentDespite their potential, many CX practices are currently set up for failure, says Forrester Research analyst Nupur Singh Andley.