Latest News on Customer Service
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Customer Service - Total results - 40
Aug 31, 2017
How conversational AI is driving the next generation customer experience, powered by chatbots and assistantsAs AI technology matures, forward-thinking enterprises are plugging in conversational AI in their strategic investment roadmaps to leverage it for their customer service function.
May 29, 2017
British Airlines will resume affected flights after major IT failureBritish Airways (BA) warned of further delays and cancellations as it resumed flights on Sunday following a major IT failure that saw most services cancelled.
Apr 10, 2017
Chatbots are smarter and more communicative, and they will drive the evolution of customer serviceOne of the most important contemporary means of interaction is the use of chatbots to engage customers in a natural, conversational manner.
Apr 04, 2017
Twitter will now allow brands to request and share their location data with users using direct messagesMicroblogging site Twitter has launched a new tool that allows brands to request and share location data with users via direct messages in order to provide better customer service, the media reported on Tuesday.
Mar 20, 2017
Report by Wall Street research firm puts Reliance Jio on top for customer loyaltyAs Reliance Jio will make its services paid from April 1, it was thought that many customers may stop subscribing to it, but a research conducted by brokerage firm Bernstein showed opposite trend.
Mar 06, 2017
HDFC Bank launches chatbot Eva for customer servicesHDFC Bank says Eva will be able to handle real banking transactions as well in future, which would enable the bank to offer the true power of conversational banking to its customers
Nov 05, 2016
Twitter exec sees customer service channels as revenue source for platformTwitter Inc is seeking revenue outside traditional advertising sales by helping companies develop customer service channels on its platform
Oct 06, 2016
MediaTek to triple its workforce in India for software R&D and customer serviceLeading Taiwanese chip designer MediaTek Inc, said on Thursday it will triple its workforce in India within three years to 1,500 from more than 500 as it expands research and software development as well as customer service operations.
Jul 14, 2016
Six reasons why chatbots have to feature in your marketing planChatbots are simple, elegantly constructed programs that are easy to build and can help you automate repetitive tasks, reach new customers, save time and money, and improve customer experience.
Jun 09, 2016
Organisations need to go from 'customer-centric' to 'customer-obsessed': ForresterTech2 spoke to Ashutosh Sharma, VP and research director at technology and market research company Forrester about how organisations are going through a culture shift when it comes to digital transformation.