Customer Service

Twitter will now allow brands to request and share their location data with users using direct messages

Microblogging site Twitter has launched a new tool that allows brands to request and share location data with users via direct messages in order to provide better customer service, the media reported on Tuesday.

Report by Wall Street research firm puts Reliance Jio on top for customer loyalty

As Reliance Jio will make its services paid from April 1, it was thought that many customers may stop subscribing to it, but a research conducted by brokerage firm Bernstein showed opposite trend.

HDFC Bank launches chatbot Eva for customer services

HDFC Bank says Eva will be able to handle real banking transactions as well in future, which would enable the bank to offer the true power of conversational banking to its customers

Bank of India Enhances Customer Service with Microsoft SharePoint

The automation of 15 different loan application forms have reduced turn-around time for filling up applications by 50 percent.

MakeMyTrip Gains Competitive Advantage With Oracle Service Cloud

MakeMyTrip increases customer loyalty and business efficiencies through unified approach in the cloud.

Spending On Customer Service Buoys APAC Contact Centre Applications Mkt

Cost advantage holds the market in good stead in the price-sensitive Asia-Pacific region, finds Frost & Sullivan.

Mahindra Satyam, Microsoft To Modernise DMV Licensing And Registration

Solution will allow state governments to improve efficiency and customer service.

Oracle Introduces JD Edwards EnterpriseOne One View Reporting For Service Mgmt

Users will be able to improve customer service performance by analysing service contracts for profitability.

Mobile Capture: The Next Big Leap In Customer Service

Mobile capture can increase customer delight by easing documentation woes and drastically cutting down process cycle times.

Salesforce.com Unveils Desk.com

Desk.com puts a mobile help desk in every employee's pocket, letting companies help customers anywhere, anytime