How conversational AI is driving the next generation customer experience, powered by chatbots and assistants
As AI technology matures, forward-thinking enterprises are plugging in conversational AI in their strategic investment roadmaps to leverage it for their customer service function.
British Airways (BA) warned of further delays and cancellations as it resumed flights on Sunday following a major IT failure that saw most services cancelled.
One of the most important contemporary means of interaction is the use of chatbots to engage customers in a natural, conversational manner.
Twitter will now allow brands to request and share their location data with users using direct messages
Microblogging site Twitter has launched a new tool that allows brands to request and share location data with users via direct messages in order to provide better customer service, the media reported on Tuesday.
As Reliance Jio will make its services paid from April 1, it was thought that many customers may stop subscribing to it, but a research conducted by brokerage firm Bernstein showed opposite trend.
HDFC Bank says Eva will be able to handle real banking transactions as well in future, which would enable the bank to offer the true power of conversational banking to its customers
Twitter Inc is seeking revenue outside traditional advertising sales by helping companies develop customer service channels on its platform
Leading Taiwanese chip designer MediaTek Inc, said on Thursday it will triple its workforce in India within three years to 1,500 from more than 500 as it expands research and software development as well as customer service operations.
Chatbots are simple, elegantly constructed programs that are easy to build and can help you automate repetitive tasks, reach new customers, save time and money, and improve customer experience.
Tech2 spoke to Ashutosh Sharma, VP and research director at technology and market research company Forrester about how organisations are going through a culture shift when it comes to digital transformation.
cyber-criminals have professionalized ransomware schemes, borrowing tactics from customer service or marketing, law enforcement officials and security firms say.
Facebook Messenger is a new product. Before that we had direct messages or Inbox, depending on how we like to call it. Now with Messenger a separate app that you need to install, it comes across like a WhatsApp clone. But that’s not what it’s meant to be.
Haptik, the app that plans to give Indian ‘Customer Support’ a makeover by letting users chat with experts and get help with customer support issues,
The Uber episode in Delhi has a larger lesson for online buyers of goods and services under the marketplace model embraced by e-tailers.
The automation of 15 different loan application forms have reduced turn-around time for filling up applications by 50 percent.
MakeMyTrip increases customer loyalty and business efficiencies through unified approach in the cloud.
It seems that no big company is safe from cyber-criminals right now: a hack attack on customer support service company Zendesk may have exposed user data...
Cost advantage holds the market in good stead in the price-sensitive Asia-Pacific region, finds Frost & Sullivan.
Solution will allow state governments to improve efficiency and customer service.