Customer Service

Showing of 1 - 20 from 40 results
Customer Service - Total results - 40
How conversational AI is driving the next generation customer experience, powered by chatbots and assistants
News & Analysis

How conversational AI is driving the next generation customer experience, powered by chatbots and assistants

As AI technology matures, forward-thinking enterprises are plugging in conversational AI in their strategic investment roadmaps to leverage it for their customer service function.

British Airlines will resume affected flights after major IT failure
News & Analysis

British Airlines will resume affected flights after major IT failure

British Airways (BA) warned of further delays and cancellations as it resumed flights on Sunday following a major IT failure that saw most services cancelled.

Chatbots are smarter and more communicative, and they will drive the evolution of customer service
News & Analysis

Chatbots are smarter and more communicative, and they will drive the evolution of customer service

One of the most important contemporary means of interaction is the use of chatbots to engage customers in a natural, conversational manner.

Twitter will now allow brands to request and share their location data with users using direct messages
News & Analysis

Twitter will now allow brands to request and share their location data with users using direct messages

Microblogging site Twitter has launched a new tool that allows brands to request and share location data with users via direct messages in order to provide better customer service, the media reported on Tuesday.

Report by Wall Street research firm puts Reliance Jio on top for customer loyalty
News & Analysis

Report by Wall Street research firm puts Reliance Jio on top for customer loyalty

As Reliance Jio will make its services paid from April 1, it was thought that many customers may stop subscribing to it, but a research conducted by brokerage firm Bernstein showed opposite trend.

HDFC Bank launches chatbot Eva for customer services
Business

HDFC Bank launches chatbot Eva for customer services

HDFC Bank says Eva will be able to handle real banking transactions as well in future, which would enable the bank to offer the true power of conversational banking to its customers

Twitter exec sees customer service channels as revenue source for platform
Biztech

Twitter exec sees customer service channels as revenue source for platform

Twitter Inc is seeking revenue outside traditional advertising sales by helping companies develop customer service channels on its platform

MediaTek to triple its workforce in India for software R&D and customer service
News & Analysis

MediaTek to triple its workforce in India for software R&D and customer service

Leading Taiwanese chip designer MediaTek Inc, said on Thursday it will triple its workforce in India within three years to 1,500 from more than 500 as it expands research and software development as well as customer service operations.

Six reasons why chatbots have to feature in your marketing plan
Biztech

Six reasons why chatbots have to feature in your marketing plan

Chatbots are simple, elegantly constructed programs that are easy to build and can help you automate repetitive tasks, reach new customers, save time and money, and improve customer experience.

Organisations need to go from 'customer-centric' to 'customer-obsessed': Forrester
Biztech

Organisations need to go from 'customer-centric' to 'customer-obsessed': Forrester

Tech2 spoke to Ashutosh Sharma, VP and research director at technology and market research company Forrester about how organisations are going through a culture shift when it comes to digital transformation.

BT to invest on fibre, 4G and customer service
Biztech

BT to invest on fibre, 4G and customer service

BT's Openreach and EE businesses will between them spend around six billion pounds in capital expenditure over the next three years in the first phase of a plan to extend superfast broadband and 4G coverage beyond 95 per cent of the UK by 2020.

Ransomware: Extortionist hackers borrow customer service tactics
News & Analysis

Ransomware: Extortionist hackers borrow customer service tactics

cyber-criminals have professionalized ransomware schemes, borrowing tactics from customer service or marketing, law enforcement officials and security firms say.

Now use Messenger without a Facebook login: Here's why it means business
News & Analysis

Now use Messenger without a Facebook login: Here's why it means business

Facebook Messenger is a new product. Before that we had direct messages or Inbox, depending on how we like to call it. Now with Messenger a separate app that you need to install, it comes across like a WhatsApp clone. But that’s not what it’s meant to be.

Swipe Telecom teams up with Haptik to bring mobile messaging customer support for its users
News & Analysis

Swipe Telecom teams up with Haptik to bring mobile messaging customer support for its users

Haptik, the app that plans to give Indian ‘Customer Support’ a makeover by letting users chat with experts and get help with customer support issues,

Lessons from Uber: What online retailers can learn from its Delhi woes
Corporate

Lessons from Uber: What online retailers can learn from its Delhi woes

The Uber episode in Delhi has a larger lesson for online buyers of goods and services under the marketplace model embraced by e-tailers.

Bank of India Enhances Customer Service with Microsoft SharePoint
Biztech

Bank of India Enhances Customer Service with Microsoft SharePoint

The automation of 15 different loan application forms have reduced turn-around time for filling up applications by 50 percent.

MakeMyTrip Gains Competitive Advantage With Oracle Service Cloud
Biztech

MakeMyTrip Gains Competitive Advantage With Oracle Service Cloud

MakeMyTrip increases customer loyalty and business efficiencies through unified approach in the cloud.

Twitter, Pinterest, Tumblr on edge after customer support company gets hacked
News & Analysis

Twitter, Pinterest, Tumblr on edge after customer support company gets hacked

It seems that no big company is safe from cyber-criminals right now: a hack attack on customer support service company Zendesk may have exposed user data...

Spending On Customer Service Buoys APAC Contact Centre Applications Mkt
Biztech

Spending On Customer Service Buoys APAC Contact Centre Applications Mkt

Cost advantage holds the market in good stead in the price-sensitive Asia-Pacific region, finds Frost & Sullivan.

Mahindra Satyam, Microsoft To Modernise DMV Licensing And Registration
Biztech

Mahindra Satyam, Microsoft To Modernise DMV Licensing And Registration

Solution will allow state governments to improve efficiency and customer service.