Recent Highlights
All Stories for Contact Centre
Managing Security Risks In The Contact Centre: Frost & Sullivan
Fp Archives • 12 years agoFrost & Sullivan analyses the risks for data breaches and theft in the contact centre, and helps contact centre managers understand the actions that can be taken to increase agent vigilance and data security.
Aspect Announces Aspect Workforce Mobile For Mobility Management
Fp Archives • 12 years agoAspect Workforce Mobile is a mobile application designed to give contact centre agents greater mobile access to Aspect's Workforce Management solution.
APAC Remains The Fastest Growing Region For Contact Centre Services
Fp Archives • 12 years agoA strongly performing domestic contact center outsourcing industry represents the next stage of growth in the region and is poised to keep the market buoyant, finds Frost & Sullivan.
NICE Launches Cloud-Based Workforce Optimization Suite
Fp Archives • 12 years agoThese solutions are offered as Hosted or as Software as a Service (SaaS) to provide customers greater flexibility, lower upfront costs, and faster implementation.
Spending On Customer Service Buoys APAC Contact Centre Applications Mkt
Fp Archives • 12 years agoCost advantage holds the market in good stead in the price-sensitive Asia-Pacific region, finds Frost & Sullivan.
Social Media: The New Customer Care Centre
Fp Archives • 12 years agoSocial media empowers enterprises to get customer feedback and proactively offer support long before the customer calls the contact centre.
Contact Centre Data Analytics Secrets Revealed
Fp Archives • 12 years agoContact centres are an excellent point to gather customer data and derive insight from there. Chan Kin Tuck, Director, FSI Solution Consulting, Aspect offers best practices to mine this information.
HP Optimises Contact Centre Ops
Fp Archives • 13 years agoHP helps enterprises enhances customer satisfaction, increase revenue by optimising operating efficiency of its contact centres.
Domestic Growth Augurs Well For APAC Contact Centre Mkt
Fp Archives • 13 years agoIn 2011, 60.9% of total revenue was from domestic markets, largely because of the upswing in the telecommunications and banking and financial services sectors.
IBM Helps Axis Bank Transform Its Contact Centre
Fp Archives • 13 years agoIBM will consolidate and manage the contact centre operations from the bank's existing 58 regional asset centers to a single mortgage contact centre.