Latest News on Contact Centre
Showing of 0 - 10 from 39 results
Contact Centre - Total results - 39
Dec 29, 2014
Tata Sky implements Nuance's speech recognition technology in its contact centreCustomers calling into the contact centre can now speak naturally, in English, Hindi and ten additional Indian languages, to resolve their questions or be routed to the appropriate customer service representative.
Dec 11, 2014
Avaya, Google collaborate on contact centre solutions for businessesCustomer service agents will be able to access the Avaya contact centre agent desktop with Chromebooks through a WebRTC-enabled interface.
Aug 28, 2014
Mphasis bags 5-year CRM deal from Punjab National BankAs a part of the deal, Mphasis will offer end-to-end customer relationship management (CRM) services that include inbound phone banking, outbound calling and complaints management.
Jan 17, 2014
Aegis Positioned In Gartner's 2013 Magic Quadrant For CM Contact Centre BPOGartner positioned Aegis in the magic quadrant based on a bi-dimensional matrix, evaluating its ability to execute and completeness of vision.
Dec 02, 2013
Front-office BPO 2014 Trends See Prime Vertical Opportunities In HealthcareIn 2014, the tight margins related to the provision of traditional front-office services will be the most frustrating aspect of doing business in the contact centre outsourcing space, finds Ovum.
Oct 10, 2013
Telcos Prefer Local Services As They Look To Improve Quality Of CRMCustomer services function moving closer to home, but telcos will have limited flexibility in their contact centre budgets over the coming year, finds Ovum.
Sep 05, 2013
From Contact Centre To Profit CentreBiztech2.com and Aspect bring together a powerful discussion on how businesses can gain an edge over competition through better customer experience.
Jul 27, 2013
Managing Security Risks In The Contact Centre: Frost & SullivanFrost & Sullivan analyses the risks for data breaches and theft in the contact centre, and helps contact centre managers understand the actions that can be taken to increase agent vigilance and data security.
Jun 28, 2013
Aspect Announces Aspect Workforce Mobile For Mobility ManagementAspect Workforce Mobile is a mobile application designed to give contact centre agents greater mobile access to Aspect's Workforce Management solution.
Jun 20, 2013
APAC Remains The Fastest Growing Region For Contact Centre ServicesA strongly performing domestic contact center outsourcing industry represents the next stage of growth in the region and is poised to keep the market buoyant, finds Frost & Sullivan.