How sweet! After brick and soap, HUL shows Snapdeal how it's really done
Two days after we did a story about Snapdeal sending a man a bar of Vim bar instead of the Samsung phone he ordered, Laxminarayan Krishnamurthy was in for a surprise.
All's well that ends well.
Two days after we did a story about Snapdeal sending a bar of Vim bar soap to a man instead of the Samsung phone he ordered, Laxminarayan Krishnamurthy was in for a surprise. The soap company decided to send him a Samsung Core duos phone with a letter that read:
"The pictures you posted online show that our brand was used in this incident. Vim is one of our iconic brands with some great consumer franchise. We felt bad about it, not to mention what you went through. Here is a small gesture from our side to cheer you up."
This is indeed one of the sweetest gestures by corporate India.
Laxminarayan Krishnamurthy had the worst experience with Snapdeal when he had ordered for the same phone in the Diwali bumper sale. Snapdeal ruined his Diwali by sending him a soap bar and half a brick. However, a week later, Snapdeal confirmed to Firstpost that they are refunding the entire amount to Krishnamurthy and are investigating the case.
In another post, Krishnamurthy said that he had a word with Snapdeal, and the e-commerce company told him that the courier service is at fault and they are trying to get their service in place.
Snapdeal, are you watching?
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