Snag in Air India software delays 23 flights countrywide, airline staff forced to manually check in passengers

New Delhi: Nearly two dozen Air India flights were delayed across its network including at Indira Gandhi International Airport of Delhi on Saturday after a technical glitch in the check-in software hampered operations, an airline spokesperson said.

The departure timings of as many as 23 flights were affected and the delays owing to the software malfunction stretched from 15-30 minutes, the spokesperson said.

"The software-related glitch affected operations from 1 PM to 2.30 PM during which period, check-in and other services were handled manually," the spokesperson said.

Air India's software solution is managed by SITA, a global airlines IT services solution major, which provides its check-in, boarding and baggage tracking technology.


Updated Date: Jun 23, 2018 16:54 PM

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