Piyush Goyal to launch revamped IRCTC website on 31 Dec; new features include AI chatbot, pay later option

Goyal had reviewed the upgradation of the e-ticketing system on 25 December and stated that the website should provide holistic convenience to the passengers for their train journey

FP Trending December 30, 2020 20:34:05 IST
Piyush Goyal to launch revamped IRCTC website on 31 Dec; new features include AI chatbot, pay later option

Union Minister of Railway Piyush Goyal will launch the revamped website of IRCTC at 12 noon on 31 December. The website will have better features and facilities for the ease of passengers, reports said.

According to a report by Zee News, Goyal had on 25 December said that the IRCTC e-ticketing website should have all features for ease of booking by passengers.

The minister had reviewed the upgradation being worked on the e-ticketing system and stated that the website should provide holistic convenience to the passengers for their train journey.

According to the release by the Ministry of Railways, Goyal felt that since the IRCTC web site remains the first contact point of traveling citizens with the Railways, that experience must be both convenient and friendly.

Some of the newly-added features on the IRCTC e-ticketing website include the AI-based DISHA AI Chatbot, which will facilitate queries regarding train journeys, and A Book Now, Pay Later Feature which will allow passengers to pay at a later stage for train tickets booked on the IRCTC website, a report in The Quint said.

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