Call drop compensation: SC may deliver verdict on Wednesday
SC is likely to give its judgment on plea by associations of telecom operators challenging sector regulator TRAI's 16 October, 2015 notification obligating service providers to compensate consumers for dropped calls, at Rs 1 each for the first three calls daily.
New Delhi: The Supreme Court is likely to give on Wednesday its judgment on plea by associations of telecom operators challenging sector regulator TRAI's 16 October, 2015 notification obligating service providers to compensate consumers for dropped calls, at Rs 1 each for the first three calls daily.
The verdict by a bench of Justice Kurian Joseph and Justice Rohinton Fali Nariman will be on the petitions by the Cellular Operators Association of India (COAI) and the Association of Unified Service Provider of India (USPAI) who have challenged the Delhi High Court's 29 February order upholding the Telecom Regulatory Authority of India (TRAI) notification.
The judgment will be pronounced by Justice Nariman.
Telecom service providers (TSPs), in the course of the hearing, had contended that TRAI decision to saddle them with penalty for call drops was a "populist" measure to accommodate telecom consumers as these were happening for host of external consideration not attributable to them.
The associations had contended that under the terms and conditions of licence, it was only when call drops exceed a 2 percent ceiling that operators attract penalties, and none of the telecom service providers have breached the cap or penalised on this count.
However, TRAI had defended its decision to impose call drop penalty on the telecom service providers describing it as a "least invasive way to deal with the issue" and told the apex court that the service providers must enhance their investment in infrastructure as they were earning huge revenues.
TRAI issues show cause notices to telcos for failing to meet new service quality norms on call drops
Some telecom operators have been asked to respond to show cause notices issues by TRAI for their failure to meet the new service quality norms on call drops
The menace of call drops have been troubling consumers for long. It has been a topic that the Union Telecom Minister Ravi Shankar Prasad has addressed.
The Supreme Court today agreed to hear a plea of two cellular operator associations challenging Delhi High Court order upholding TRAI's decision making it mandatory for them to compensate subscribers for call drops from 1 January, 2016.