Australian airline apologises to Shilpa Shetty after being accused of racial discrimination by actor
Qantas Airlines acknowledged Shilpa Shetty's complaint and tweeted an apology after the actress called them out for alleged racist behaviour
Shilpa Shetty Kundra on 23 September alleged that she had faced an unpleasant experience for being "brown" at the Sydney airport over her cabin luggage. Upset by an official who was curt, she says people's tone must not change with preference to colour. Following her accusations, Qantas Airlines acknowledged her complaint and tweeted an apology.
We're sorry to hear that you have had a negative experience with us today Shilpa. We have passed your feedback on to the relevant team and we hope that you have a great experience with us onboard! Khalid
— Qantas (@Qantas) September 23, 2018
Shetty had shared her ordeal with a Qantas Airways lady staff member over a cabin luggage, which was deemed as 'oversized' at the check-in counter. She was allegedly unnecessarily inconvenienced even though her bag was within the dimensions specified by the airline.
View this post on Instagram
Subject: #Qantas airways @qantas This should get your attention! Travelling from Sydney to Melbourne and at the check in counter met a grumpy #Mel ( that’s her name)who decided it was “OK” to speak curtly to “US” ( Brown people!!) travelling together ,I was flying business and had 2 bags (my allowance)and she insisted and decided my half empty Duffel bag was oversized( to check in!!) So she sent us to check it in at the other counter dealing with “Oversized luggage” ..there a Polite lady(yes this one was) said ..”this ISN’T an oversized bag, pls check this in manually if u can at another counter” ( all this happening while the counter is going to shut in 5 mins) As the manual check in wasn’t going thru for 5 mins( we tried) I went upto #Mel and requested her to put the bag thru as her colleague said it wasn’t an oversized bag.. She refused again.. Just being adamant especially when I told her this is causing a lot of inconvenience .. We had no time to waste so we ran to the oversized baggage counter and requested her to put the bag through which she did after I told her that #Rude #Mel had issues !!!.... to which another colleague joined in an reiterated my duffle wasn’t oversized and could’ve easily been checked in. The point is .. This piece is only for #qantas airlines to know and take cognisance .. that their staff must be taught to be helpful and TONE can’t change with preference to #COLOUR .”WE” are NOT #pushovers and they MUST know that being #callous and #Rude will NOT BE TOLERATED 🙏✋🏼💔. Ps: Please tell me if that bag in the picture is oversized??!! @australia @visitmelbourne @travel #truthmustbetold #bemused #uncalledfor #standup #equality #whatswrongisnotright #instapic #travelwoes #shocking #nightmare #notcool A post shared by Shilpa Shetty Kundra (@theshilpashetty) on
Shilpa had earlier dealt with racism in 2007 when she was a contestant on the fifth season of the British reality show Celebrity Big Brother which she went on to win.
(With inputs from Indo-Asian News Service)