Oyo Hotels to replace manual register system with digital records; to share customers' arrival, departure details with govt agencies

In a pioneering step, Oyo Hotels and Homes will soon replace its manual registers with a digital record system in the form of an app to collect customers data whenever they check-in and the firm will share such data directly with various government’s law enforcement agencies, said a media report. Oyo Hotels & Homes is setting up a digital record system called Digital Departure and Arrival Register in which it digitally collects customer data whenever a guest checks in and then shares the details directly with state governments and various law enforcement bodies, said a report in India Today. The Digital Departure and Arrival Register will replace the existing manual registers that can easily be manipulated and is prone to human error. Instead, the newly introduced app can capture all the data and send it across in real-time to the government server, said the report. [caption id=“attachment_4244817” align=“alignleft” width=“380”] Representational image. Reuters[/caption] Earlier on Monday, Aditya Ghosh, the hospitality firm’s  CEO (India and South Asia), had said that the firm was aggressively putting in place the digital record system, reported PTI. He said that digitising customer data was to facilitate direct data sharing of guests’ arrivals and departures with various state governments and their agencies. The state governments of Haryana, Rajasthan and Telangana have so far shown interest in this digital record system, Ghosh said. Oyo extended an offer to the West Bengal government, too, to maintain a real-time data repository for ‘Digital Arrival and Departure Register’, he said. He said that Oyo Hotels and Rooms was working on a roadmap for 1-million room inventory from the existing count of 4.6 lakh. “We will have one million rooms inventory into our fold in the near distant future. I think, it should happen in a year and a half,” Ghosh said. Oyo has set a target of 2.5 million rooms by 2023, its promoter Ritesh Agarwal said. At present, Oyo has over 13,000 franchised and leased hotels, and over 450,000 rooms, adding over 64,000 rooms every month, globally. “In India, we have over 8,700 leased and franchised hotels, and more than 164,000 rooms,” a company official said. The firm has changed from the aggregator model to own inventories through the franchisee or lease operation model. In China, a traditionally strong market for corporates, Oyo’s revenue is lower despite having a higher inventory of about 1.8 lakh rooms in that country, the official said. Oyo has active presence in seven countries, and is planning to expand to at least 15 countries with focus on Asian nations. — With PTI inputs     To keep watching India’s No. 1 English Business News Channel – CNBC-TV18, call your Cable or DTH Operator and ask for the Colors Family Pack (inclusive of 24 channels), available for Rs. 35/- per month, or subscribe to the channel for Rs. 4/- per day. To keep watching the Leader in Global Market & Business News – CNBC-TV18 Prime HD, call your Cable or DTH Operator and ask for the Colors Family HD Pack (inclusive of 25 channels), available for Rs. 50/- per month, or subscribe to the channel for Rs. 1/- per day.