Mphasis, McorpCX to offer digital customer experience management services

Mphasis has partnered with McorpCX, a customer experience consultancy and services company, to provide digital customer experience management services. This partnership strengthens Mphasis’ focus on customer experience strategy and services with Customer Journey Mapping, CX Transformation and Design, Voice-of-the-Customer Insights, and other capabilities. [caption id=“attachment_1957419” align=“alignleft” width=“380”]  Reuters[/caption] “The partnership aims to combine their complementary skills and customer experience focus to help clients deliver simple, seamless, omni-channel experiences to their customers,” Mphasis said. “Combining McorpCX’s services with Mphasis’ global execution capabilities will allow us to be instrumental in assisting with some of the largest global digital customer transformations. Our partnership with McorpCX will trigger a paradigm shift from just understanding customer insights to driving real operational execution of customer experience improvement,” said Graham Clark, vice president and global head, and customer experience management. Mphasis’ CEM solution offers an integrated, enterprise-wide approach to managing customer experience by leveraging continuous analysis of customers’ behaviours, processes and the technology that supports it.