 "Send customers SMS alerts before clearing cheques: RBI tells banks")
Mumbai: To clamp down on cheque-related fraud cases, the Reserve Bank today asked banks to alert account holders by a phone call and contact the base branch in case of non-home cheques before clearing high value payments.
The RBI also asked banks to send an SMS alert to payer/drawer when cheques are received for clearing and examine cheques under UV lamp for clearance beyond Rs 2 lakh.
The central bank further said multi-level checking should be done before clearing cheques above Rs 5 lakh.
“Banks may consider the following preventive measures for dealing with suspicious or large value cheques: Alerting the customer by a phone call and getting the confirmation from the payer/drawer and contacting base branch in case of non-home
cheques,” RBI said in a communication to banks.
The Reserve Bank of India (RBI) said directions have been issued in the wake of a rise in the number of cheque-related fraud cases. It said cases have been reported where even though original cheques were in the custody of account holders cheques in the same series were presented and encashed by fraudsters.
The RBI said banks may resort to given directions selectively, if not feasible to be implemented systematically. It further asked banks to take appropriate precautionary
measures to ensure that the confidential information are neither compromised nor misused either from the bank or from the vendors’ side.
“Due care and secure handling is also to be exercised in the movement of cheques from the time they are tendered over the counters or dropped in the collection boxes by customers.”
Besides, it also asked banks to ensure usage of CTS-2010 compliant cheques, strengthen infrastructure for cheque handling, KYC compliancy, close monitoring of credits and debits in newly opened accounts.
The central bank said such frauds could have been avoided had due diligence been observed at the time of handling or processing of the cheques.
“Banks are, therefore, advised to review and strengthen the controls in the cheque presenting/passing and account monitoring processes and to ensure that all procedural guidelines including preventive measures are followed meticulously by the dealing staff,” RBI said.
PTI
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