Bengaluru: India’s largest airline IndiGo said its systems were down across the network since Monday morning, and that it expects operations at airports to be impacted as a result.
#6ETravelAdvisory : Our systems are down across the network. We are expecting the counters to be crowded more than usual. Please bear with us as we try to solve the issue asap. For assistance, contact us on Twitter/Facebook or chat with us at https://t.co/MLOVgXpFO0
— IndiGo (@IndiGo6E) November 4, 2019
“All efforts are being made to resolve the issue at the earliest,” IndiGo said in a statement.
IndiGo, owned by Interglobe Aviation Ltd, is the country’s largest carrier with a nearly 50 percent share of the domestic market.
Travellers affected by the outage took to Twitter to raise concerns.
Seating in an #Indigo flight since 2 hours with an infant. The crew is clueless of the issue. #SystemsDown all-india. The struggle ia beyond description @IndiGo6E. Flight me baithke railway wali feeling!!
— Boni Mukherjee (@MukherjeeBoni) November 4, 2019
— Aarnav (@Aarnavvv) November 4, 2019
“IndiGo says systems down and huge queues till outside the main entrance gates in Mumbai T2,” one user with the handle @Sathyantweets tweeted, referring to Terminal 2 at Mumbai’s airport. “Chaos. No one knows when it will be resolved.”
IndiGo’s outage comes as dozens of flights face delays or cancellations on Monday, according to reports, due to a decline in visibility because of hazardous air pollution shrouding New Delhi, home to India’s busiest airport.
Interglobe Aviation’s shares had risen 0.3 percent by 1215 local time in Mumbai, while shares in rival airline SpiceJet Ltd were down 2 percent.
Updated Date: Nov 04, 2019 14:23:23 IST