GSTN glitch: Infosys asked to submit resolution plan in 15 days, Nandan Nilekani to make presentation

The finance ministry has asked Infosys to provide within 15 days a plan for quick resolution of glitches on the GSTN portal, as it took strong note of the 'unresolved' problems and 'tardy' progress made over the last two years on multiple issues faced by taxpayers in filing returns

Press Trust of India March 09, 2020 14:54:29 IST
GSTN glitch: Infosys asked to submit resolution plan in 15 days, Nandan Nilekani to make presentation
  • On Saturday, Revenue Secretary held a meeting with top Infosys officials on the persistent glitches seen on GST network

  • Revenue Secretary decided to ask Infosys Chairman Nandan Nilekani to make an urgent presentation before the GST Council on 14 March

  • Meanwhile, in a strongly worded letter to Infosys on 5 March, the ministry said some of the problems highlighted as early as 2018 are still unresolved and failures month after month lead to genuine taxpayers 'getting frustrated'

New Delhi: The finance ministry has asked Infosys to provide within 15 days a plan for quick resolution of glitches on the GSTN portal, as it took strong note of the "unresolved" problems and "tardy" progress made over the last two years on multiple issues faced by taxpayers in filing returns.

On Saturday, Revenue Secretary held a meeting with top Infosys officials on the persistent glitches seen on GST network, and decided to ask Infosys Chairman Nandan Nilekani to make an urgent presentation before the GST Council on 14 March.

Meanwhile, in a strongly worded letter to Infosys on 5 March, the ministry said some of the problems highlighted as early as 2018 are still unresolved and failures month after month lead to genuine taxpayers "getting frustrated".

GSTN glitch Infosys asked to submit resolution plan in 15 days Nandan Nilekani to make presentation

File image of Nandan Nilekani. Reuters

"It is requested to go through the pending issues, day-to-day disruptions and the future road map and come up with a plan for quick resolution within 15 days. Infosys has set high international standards and it is expected that the efficiency which your organisation is known for should be visible in GST project also," the ministry said in the letter to Infosys.

Infosys declined to comment on the matter.

The IT company has developed the software for GST Network (GSTN) -- which provides the technology backbone for Goods and Services Tax (GST).

Highlighting the issues faced on the GSTN portal, the ministry said even though the GST system has been in operation for the last 30 months, there have been instances of taxpayer complaints on facing issues in filing returns in the last two days of filing of returns (for GSTR-1 and GSTR-3B).

"It is noticed that MSP (Master Service Provider) M/s Infosys have been repeatedly asked to take timely action and to identify the root cause of issues after each event and taken corrective action. However, problem still persists," it said.

The ministry said such glitches on the portal leads to an unhealthy tax compliance requirement more so when on account of such disruptions some taxpayers end up becoming liable for payment of late fee, interest.

The ministry has been working to shore up GST revenues. During April-January period this fiscal, GST collection stood at Rs 10.19 lakh crore, down from Rs 11.7 lakh crore in the year-ago period.

Updated Date:

also read

Not right time to bring fuel products under GST, says Nirmala Sitharaman
Business

Not right time to bring fuel products under GST, says Nirmala Sitharaman

The Council decided to continue keeping petrol and diesel out of the GST purview as subsuming the current excise duty and VAT into one national rate would impact revenues

GST Council may consider bringing petrol, diesel under GST as fuel prices go north
Business

GST Council may consider bringing petrol, diesel under GST as fuel prices go north

GST is being thought to be a solution for the problem of near-record high petrol and diesel rates in the country

Swiggy, Zomata to collect GST from customers, fuel to stay of ambit: Key decisions
Business

Swiggy, Zomata to collect GST from customers, fuel to stay of ambit: Key decisions

Bringing the food-delivery apps under GST, the finance ministry clarified that no new taxes were being announced, and that the GST collection point was simply being transferred