Most companies naive about cloud strategy maturity: SAP study

Many companies are naive about how mature their cloud strategy really is, reveals a survey conducted by IDC and sponsored by SAP. A key reason is the significant shortage in necessary IT skills and strategic approach, and the business-process change required to get to the next level, the survey notes.

Implementing measures for collaborative business and IT governance, establishing consistent processes to identify which applications can best benefit from cloud and targeted education and training will help close these gaps, suggest IDC.

Reuters

“Customers have found that they have managed the first phase of moving into the cloud – they have educated themselves and sourced new capabilities necessary to begin the journey,” said Robert Mahowald, program vice president, SaaS and Cloud Services, IDC. “The stumbling blocks are now at the managed and optimized level, with skill sets required that will allow the organization to focus on strategy versus day-to-day operations in faster time to provision new services, in reduced IT costs and perhaps, most importantly, in the ability to make more revenue.”

The study further finds that a cloud strategy is considered mature not only when a consistent enterprise-wide approach to cloud is driving business innovation, but specifically when the lines of business are involved up front in the process. Put simply, a collaborative approach between IT and the business, centered on the needs of the customer, is the single most important element of a mature cloud strategy.

"Cloud maturity is the point in an organisation’s cloud transformation when it starts to reap real business benefits that go beyond IT efficiencies or TCO considerations. This includes developing net-new sources of revenue; engaging more deeply across employees, partners and customers; and using a more strategic and collaborative approach to IT that drives new value and greater competitive advantage," IDC says.

Organisations that have a balanced use of cloud – the best mix of external sourcing and internal transformation – are those where business units have the freedom, flexibility and agility to respond quicker to customer needs to drive revenue. It includes having the IT organisation right there with them as strategic enabler.

As businesses move up the maturity scale, they will increasingly look to vendors who can provide a more complete set of end-to-end workflows of mission critical applications, coupled with deep knowledge and expertise across industries and lines of business.