Virtusa Partners With Pegasystems For Pega Product Composer System

Virtusa Corporation, a global IT services company that combines innovation, technology leadership and industry solutions to transform the customer experience, is working closely with Pegasystems on implementations of its Product Composer System (PCS) framework, an agile solution designed to help healthcare companies rapidly and successfully develop and manage innovative healthcare products. For the past several months, Virtusa developers have worked alongside Pega and its early adopter customers to help develop the latest version of PCS, and provide best practices implementation feedback. Virtusa, a Platinum Pegasystems Partner and leader in the healthcare IT industry, will be a key strategic partner as healthcare companies make the transition from claims-centricity to customer-centricity, enabling them to develop innovative healthcare products and drive customer satisfaction.

“The healthcare industry is changing before our eyes, rapidly adopting new technologies to become more customer-centric,” said Frank Palermo, senior vice president and global head of the technology solutions group at Virtusa. “Pegasystems PCS is a flexible solution that will instantly make healthcare companies more responsive and competitive, and we look forward to helping them make this important transformation quickly and successfully.”

“Pega’s PCS framework simplifies and enhances product design and automates product approval, driving innovation, regulatory compliance and helping to accelerate time-to-market for healthcare offerings,” said Susan Taylor, healthcare business line leader at Pegasystems. “It helps enhance organisations’ ability to fulfill product promises and achieve high net promoter scores, while bringing transparency, consistency and accuracy into important customer experience areas such as Service, Sales Enrollment, Authorisations and Claims.”

“The Pega PCS solution fosters innovation by providing flexibility and enabling customisation that can differentiate an organisation in a competitive marketplace,” said Stuart Chandler, vice president and global head of the BPM practice at Virtusa. “But every company’s challenges are different, and we believe that our vast knowledge of the healthcare industry and customer experience technology enables us to more effectively prepare our healthcare clients for sustained success.”

“Virtusa has been a key contributor in building the Pega PCS community of users. Whether working with Pega developers to enhance the PCS framework or helping an early adopter customer with implementation, Virtusa’s team is delivering what customers need to turn the product benefit requirements of health reform into competitive opportunities,” stated Susan Taylor. “Virtusa will be instrumental in helping PCS customers rapidly capitalise on the new market opportunities in front of them.”