 "SonicWALL Enhances Focus On Enterprise Support With New Facility")
SonicWALL has now officially inaugurated its new engineering and TAC facility in Bangalore, India, and has announced the appointment of Abhay Solapurkar as vice president – World Support and general manager – India Operations. The moves are designed to accelerate growth in SonicWALL’s enterprise-class product lines, support the company’s expansion in India through locally-developed innovations, and drive ongoing improvements in customer service levels.
The new Bangalore facility provides engineering, quality assurance and customer support for the company’s enterprise-class products including the SonicWALL Aventail Secure Remote Access line, SonicWALL e-Mail Security, and the recently-introduced Network Security Appliance Series. With over 300 employees, the centre is the largest SonicWALL facility outside the US.
Matthew Medeiros, president and chief executive officer at SonicWALL, said, “We intend to make this facility the best support centre in the world for security appliances and solutions, and Abhay’s appointment will accelerate our progress towards this goal. His achievements in the area of customer support have created a solid foundation on which we can build and enhance our reputation for customer service.”
“Our Bangalore facility has already delivered results in terms of improved customer satisfaction scores and enhanced product quality,” continued Medeiros. “Under Abhay’s leadership, it gives us the opportunity to recruit and retain the best talent in India, continue our strategy of growth in the country and build market share worldwide.”
Solapurkar was previously director of Worldwide Customer Service for SonicWALL, where he oversaw the transfer of customer service from outsourced suppliers to a wholly employee-based team – an increase from 10 to 260 employees in the course of three years.
Solapurkar said, “India is central to SonicWALL’s growth objectives. Our Bangalore facility will combine the best of what we have with an even more aggressive pace of improvement that we hope will result in greater levels of quality enhancement, support innovation and productivity. I am very pleased to lead this team.”