Avaya Expands SME Communications Capabilities

Avaya has announced the availability across the Asia Pacific Region of a new version of its unified communications (UC) solution for small and mid-sized enterprises (SME), Avaya IP Office 8.1, which now scales up to 1,000 users in a single location (up from 384). This gives mid-sized companies a more cost-effective, simplified way to manage more people on a network in one or multiple sites. It also provides Avaya business partners with new opportunities to provide mid-market customers with affordable, yet high-capability collaboration solutions.

Avaya IP Office 8.1—which can serve SMEs as small as 5 employees— adds innovative capabilities to tap the full potential of next-generation collaboration. This includes new mobility, management and security features—as well as custom-built services—to help SMEs efficiently and securely take advantage of BYOD (“Bring Your Own Device”) environments and advanced mobility.

To ensure SMEs have the capabilities required for an evolving work environment, Avaya IP Office 8.1 introduces Avaya Flare Communicator, the mobility app previously only available to large enterprises, is now available to Avaya IP Office SME users on Apple iPad tablets or Windows-based laptops.

Avaya one-X Mobile Preferred for IP Office mobility app is now available for iPhone devices (previously announced for Android devices), bringing comprehensive business-class UC features to SME iPhone users.

New Centralised Management and licensing capabilities eliminate the complexity of overseeing communications for multi-site environments by enabling effective management of several sites from one location.

Enhanced Security Options for Avaya IP Office adds protection against toll fraud, denial of service attacks, and other threats through use of a new SME version of Avaya Session Border Controller—a solution delivering a protective SIP-based firewall.

Avaya IP Office Support Service, the support service from Avaya for SMEs, provides fast resolution, technical support from experts, and secure remote access. New SSL-VPN capabilities embedded in Avaya IP Office 8.1 help ensure secure delivery of upgrades, patches and Web-based services.

“Avaya is bringing its innovation to the forefront of the SME space – and extending it further into the mid-market – which greatly expands its reach across many countries in Asia Pacific. Avaya IP Office 8.1 introduces new capabilities that help our customers and partners succeed in a shifting collaboration landscape, while ensuring they have the capacity to meet expanding communications needs,” said Adil Doctor, Director SME Solutions, Asia Pacific, Avaya.