SITA Selects HP To Add Capabilities, Improve Customer Service

HP Enterprise Services has announced that SITA, a specialist in air transport communication and IT solutions, has signed a five-year applications services agreement that will help add new capabilities and value to SITA’s existing product line.

SITA will licence HP Ticket Reissue and Refund software, which is designed to lower risks while reducing the time required to deploy ticket refunds and reissues to SITA’s clients. SITA will introduce it as Airfare Reprice/ Refund and make it available to its clients as a service offering integrated in the SITA Airfare Price solution. This software can help improve customer service by automating a formerly labour-intensive function.

“The needs and concerns of the air transport industry drive our product development, innovations and strategic direction,” said Brian Cook, Vice President, Airline and Passenger Solutions, SITA. “To address our clients’ increasing demand for seamless, flexible passenger travel, we turned to HP to help us add new capabilities to our product line and enhance value to our clients.”

Using HP Ticket Reissue and Refund software will help reduce SITA’s time to market and provide lower risk than custom development. HP will support the software within the SITA environment. In addition, HP will continue to provide applications development and maintenance of SITA’s current fares platform.
HP will deliver these services through its Best Shore global delivery network. This delivery model focuses on providing the skills and expertise clients need from regional locations, using consistent business and technical processes.