 "Salesforce.com Unveils Desk.com")
Salesforce.com, the enterprise cloud computing company, has unveiled Desk.com, revolutionising customer service for a social and mobile world. Desk.com enables businesses to deliver personal customer service by offering a help desk that is social, mobile and simple to use and deploy. Built with social at its core, Desk.com allows any business to instantly work with customers over any major social network. Desk.com Mobile allows companies to carry a help desk in their pocket and answer customers on the go. Finally, Desk.com is so simple that any company, even one without an IT staff, can get up and running over a weekend.
“We built Desk.com so that every company can deliver personal customer service in a social and mobile world. Desk.com is social at its core; its mobile app instantly lets any employee, anywhere, deliver awesome customer service; and it can be deployed quickly and easily,” said Alex Bard, vice president and general manager, Desk.com.
Today’s customers are in the midst of a social revolution. The number of social networking users has surpassed email users. Nearly a quarter of all time spent online is spent on social networks like Facebook, and the customer service implications of these social technologies for businesses large and small are staggering.
Desk.com is helping companies meet the challenge of today’s social revolution with:
Facebook and Twitter Integrations - Desk.com provides a new social help desk that demystifies integrating social networks with other support channels like email, phone and web, all in one easy-to-use agent desktop. The Facebook and Twitter integrations with Desk.com come standard, right out of the box. In fewer than five clicks, a company can connect its Facebook or Twitter accounts to the Desk.com Agent Desktop. Social networks are now first-class citizens along with traditional support channels.
Today’s customer service is not just about connecting companies with their customers through social technologies, but also through mobile devices. Mobile devices are becoming pervasive in companies of every size - 72 percent of small businesses use mobile apps in their daily operations. Desk.com Mobile makes it easy for employees to respond to customers when they are on the go. Desk.com Mobile is built with HTML5, which gives mobile device users a richer experience and improved usability, regardless of the device they use.