 "Salesforce.com Spring '10 To Enable Real-Time Sales Operations")
Salesforce.com has unveiled Spring ‘10 , the company’s 31st generation release with new features across the Sales Cloud 2 , Service Cloud 2 and Force.com platform. Spring ‘10 will also debut an entirely new user interface for salesforce.com. The new UI will maintain the same functionality, but will have an updated look and feel, making it even easier for users to find what they are looking for.
Sales Cloud 2 Enhancements
The new Spring ‘10 features focused on helping sales professionals drive more sales and generate more leads will include:
• Real-Time Quotes with Quote Sync: With real-time quotes, sales reps will now be able to use Sales Cloud 2 to automatically populate quotes with relevant customer data. Sales reps will be able to generate and send sales quotes to prospects with just a few clicks. Since sales reps often go through multiple quotes when working to close a deal, the new quote sync feature will enable sales reps to sync the final quote with the opportunity in one simple click. In addition, the Force.com API provides easy integration with outside systems, like forecasts and supply chains, to ensure that sales reports are updated in real-time.
• Mobile Lite for All Editions: Mobile Lite will enable users of any edition of salesforce.com to access Sales Cloud 2 and Service Cloud 2 from their mobile devices. The Mobile Lite service will allow end users to log calls and e-mails, update activities and tasks as well as view account and contact details, leads, opportunities, cases, solutions, assets, and dashboards, all from their mobile device. Mobile Lite will offer a subset of the features available in the full mobile version.
New Service Cloud 2 Features
New product innovations that will be introduced for Service Cloud 2 in Spring ‘10 include:
• Salesforce Answers: For years, customer service centres have been limited to knowledge articles produced by company employees and have not benefited from the explosion of consumer wisdom that exists across the Web. Utilising Service Cloud 2, Salesforce Answers will deliver a unique online experience that will help companies leverage the expertise in the cloud for their customers. Salesforce Answers will enable companies to start the conversation with a unique online customer community, leveraging crowd-source knowledge and Facebook.
• Entitlements and Service Contracts: With Spring ‘10, call centre agents using the Service Cloud 2 will have access to tools to track service entitlements and contracts. Now enterprises will be able to maintain service level agreements by organising customers by support levels, all in the cloud.
Pricing and Availability
Salesforce.com’s Spring ‘10 release is currently scheduled to be available to all salesforce.com customers in February 2010.