QAS, FSB Solutions Release QuickAddress Data Solution

QAS, a part of Experian specialising in customer data quality software and services, and Full-Service Banking (FSB) solutions, a division of S1 Corporation, have announced the immediate availability of QuickAddress for FSB Branch Automation (FSBA). QuickAddress for FSBA is an integrated solution that will help banks and credit unions speed account opening, improve customer communication and reduce operating costs. The product combines QAS Pro, a point-of-entry contact data quality product, with a suite of applications and modules that support full service bank branches, call centres and back-office operations.

QuickAddress for FSBA was developed for use by branch associates setting up new accounts and call centre staff processing change-of-address requests. The data quality product is also employed in back-office operations to research and correct poor quality addresses on returned mail. QuickAddress validates, cleanses, standardises and enriches customer addresses as the information is entered into FSB’s branch automation applications, reducing the volume of returned mail and its associated printing and postage costs and enhancing customer communications. Easy-to-follow prompts and pick lists result in complete and accurate address capture while decreasing data-entry time.

“Our partnership with FSB, a respected name in banking technology, strengthens our mutual value proposition and extends our market presence,” says Joel Curry, chief operating officer of QAS.

“The impact of implementing QAS is significant for both improved branch operations and the customer experience,” says Sandy Coons, vice president of sales and marketing, FSB Solutions. “Addresses can be entered with as few as 12 keystrokes, and we know they are correct and standardised. This is a big improvement over the basic data entry methods used previously.”