 "Nortel Introduces Lifetime Warranty For Data Portfolio")
Nortel has introduced a Lifetime Warranty for the company’s stackable Ethernet Routing Switch (ERS) portfolios. The new warranty features lifecycle support elements including iron-clad service support during the critical implementation phase and transparency into the product development roadmap to tailor software updates to precise requirements. This enables customers to chart their network future with flexibility.
The Nortel Lifetime Warranty covers all of the company’s stackable Ethernet solutions. This includes Nortel’s ERS 2500 series, optimised for edge networking, large enterprises and branch deployments; the ERS 4500 series, which is designed to provide the foundation for real-time communications and is designed with scalability and deployment customisation features; and Nortel’s ERS 5000 line, including the newly-introduced ERS 5600 products, which serve both data centre and core deployments with an architecture designed for real-time communications, critical applications and communications-enabled business processes.
The Nortel Lifetime Warranty provides warranty parameters, including:
* Lifetime Technical Support. To ensure business continuity, Nortel provides full lifecycle support for the switch family, from the product introduction phase to ongoing day-to-day operations, Nortel support is available at no cost for the life of the product.
* Advanced Technical Support. This provides comprehensive support for customers the first 90 days after purchase.
* Lifetime Next Business Day replacement for hardware in North America and next-day shipment for the rest of the world. Rapid replacement of equipment in the event of a malfunction minimises downtime and service interruption for mission-critical operations.
* Optional software subscription updates. Nortel’s Software Release Subscription (SRS) service entitles customers to access all releases of relevant software. This, combined with plan of record transparency, provides planning and deployment flexibility.