 "Newgen Software To Increase Focus On Telecom Sector")
Newgen Software, a provider of Business Process Management and Document Management System solutions, has announced that it shall enhance focus on the fast-growing and lucrative telecom sector to accelerate its growth.
In an ever-evolving and competitive environment, the telecom sector is facing tremendous pressure from customers regarding the quality of service offered in terms of time taken to resolve a customer query and a strong and flexible infrastructure platform that allows management of end-to-end business processes.
Newgen with its Web-based document management, business process management, bill management and output management solutions helps Telecom Service Providers gain agility in responding to dynamic changes. Newgen solutions help operators enhance customer service by reducing cycle times of query handling, increasing co-ordination with subscribers, reducing errors in billing processes, presenting bills/ statements online and improving responsiveness to customers.
Diwakar Nigam, managing director, Newgen Software Technologies, said, “The sector has maintained a growth momentum with operators now expanding networks to smaller towns and villages. We believe that with our domain knowledge, we can offer effective solutions to Telecom Service providers and establish ourselves as the vendor of choice.”
Besides this focus on the telecom sector, Newgen has also expanded its attention on industry verticals such as Retail, Hospitality, Insurance and Government.