 "New IBM Solns To Help Companies Drive Business, Consumer Services")
IBM has announced an integrated approach for companies in major industries around the globe to manage their converging business processes, physical and IT infrastructures, networks and assets, and deliver improved services known as service management. New IBM Service Management Industry solutions help companies manage their dynamic infrastructures using a common platform to get the most out of their smart assets, expand their businesses, and improve customer service.
IBM’s new service management industry solutions integrate IT and operational assets such as manufacturing robotic equipment, smart meters, radio frequency identification (RFID) technology, point-of-sale devices, and telecommunications networks to improve business performance and service delivery.
IBM Service Management Industry solutions comprised IBM Service Management software, IBM Global Business Services, IBM Global Technology Services and specialised IBM business partner capabilities. The seven new offerings include:
- IBM Service Management for Banking to help financial institutions prevent fraud while improving the flow of payments, controlling access across integrated payment systems, and monitoring the combination of IT and business payment processes.
- IBM Service Management for Chemicals and Petroleum to help gas and petrochemical companies to manage operations more efficiently by using an Information Integration Framework that incorporates a Reference Semantic Model that provides tighter integration across the organisation, preserving existing application and infrastructure investments, safeguarding knowledge, and more effectively managing risk and compliance.
- IBM Service Management for Communication Service Providers improves the delivery of next-generation content and application-based services, while managing the risks introduced when Service Providers expose their networks to third parties, new customers and technologies.
- IBM Service Management for Electronics helps electronics companies bring new technologies to market sooner at reduced costs by improving the infrastructure used for the simulation of electronic components and management of assets. The solution also improves the management of end products with embedded self-management capabilities to detect and manage energy consumption and overall product health.
- IBM Service Management for Retail helps retailers deliver a superior shopping experience by securing and optimising all store systems including kiosks, POS, handheld scanners, store applications, and providing visibility across the enterprise infrastructure.
- IBM Service Management for Utilities helps utilities establish ‘smart utility grids’ with a common management platform enabling advanced meter management (AMM), transmission and distribution device automation and analytics and enterprise asset management (EAM).
- IBM Service Management for Product Lifecycle Management (Manufacturing) provides manufacturing companies with an integrated approach to support major business services processes of all phases of the asset, product and service lifecycle, helping organisations to deliver high-quality products, efficient services and business models to integrate operations.