 "Microsoft Dynamics CRM Online Cloud Service Launched Globally")
Microsoft Corp. CEO Steve Ballmer has announced the worldwide availability of Microsoft Dynamics CRM Online, the cloud version of the new Microsoft Dynamics CRM 2011 release that delivers productivity to sales, service and marketing organisations.
For the first time outside North America, customers can access Microsoft Dynamics CRM Online in 40 markets and 41 languages. “Sales professionals are at the heart of almost every successful business,” said Ballmer. “Microsoft Dynamics CRM redefines productivity by offering an industry-leading product that is fully embracing the cloud. The things that make Microsoft Dynamics CRM an industry leader include giving sales professionals a familiar user experience, enabling greater collaboration, streamlining of processes and access to real-time data so they can improve their customers’ experiences and effectively compete in the market.”
Based on the new Microsoft Dynamics CRM 2011 release, Microsoft Dynamics CRM Online delivers productivity by providing familiar, intelligent and connected experiences to users across the organisation:
Familiar experiences for sales, service and marketing users through a next-generation native Microsoft Outlook client, browser-based and mobile access, RoleTailored design, and advanced user personalisation, improving user adoption and giving users easy access to the information they need to be successful
Intelligent experiences through guided process dialogs, inline business intelligence for performance and goal management, and real-time dashboards, providing the most up-to-date information critical to enabling sales, service and marketing professionals to do their jobs effectively
- Connected experiences through flexible cloud development, Windows Azure interoperability, contextual Microsoft SharePoint capabilities and the new Microsoft Dynamics Marketplace, making it easy for customers and partners to configure and customise Microsoft Dynamics CRM to meet specific business needs