McAfee Adds Platinum Select To Its Support Programme

McAfee, Inc. has announced enhancements to the McAfee Platinum Support portfolio, which includes a new global support option. It has created “Platinum Select”, an additional tier in its support programme that covers all customer products globally and provides a single account manager and direct access to assigned technical product specialists.

“Traditionally, support programmes have involved separate agreements for each product, resulting in multiple support managers and increased burdens on customers, particularly for large global companies,” said Barry McPherson, senior vice president, Worldwide Support and Services at McAfee.

“Our new offerings give our customers a comprehensive suite of support solutions that address the needs of global organisations for dedicated security support.”

“We now offer holistic support for all our products, aligning with our security risk management strategy,” said McPherson. “Platinum Select provides coverage at the specialist level. Customers can work with a single touch point to resolve issues quickly, and work as part of a cohesive team to ensure that support needs are met across the board.”