 "ManageEngine Announces New Pricing Policies To Drive ITIL")
ManageEngine, the real-time IT management company, announced new pricing policies to drive ITIL (Information Technology Infrastructure Library) adoption by both SMEs and enterprise organisations via its ITIL-ready help desk software, ServiceDesk Plus, giving organisations the advantages of the ITIL framework at an affordable price.
ITIL has become the backbone for structuring IT organisations that want to optimise service quality, improve service levels and reduce costs. Without ITIL, IT teams lack the vision needed to proactively identify and resolve problems before they affect services, users and the overall business. ITIL’s ‘common sense approach’ provides the IT service support to analyse each issue and determine its root cause. Despite the benefits, many companies find ITIL too complex and expensive to implement and align to their businesses.
“Most of the help desk tools in the market aren’t ITIL-ready,” said Uma Shankar, Product Manager, ManageEngine. “Tools that are ITIL-ready typically aren’t user friendly and rarely support users who need to manage IT assets and projects. For those capabilities, users would need to integrate third-party tools, which drives up the price of the final solution. This is where ServiceDesk Plus fits in, giving SMEs an ITIL-ready help desk that’s pre-integrated with asset and project management — for less than $1,000.”
With ServiceDesk Plus Enterprise Edition, IT organisations can leverage ITIL processes while unifying their help desk, asset management and project management activities in a single pane of glass. ServiceDesk Plus lets users:
Take advantage of ITIL, including incident, problem and change management; CMDB and service catalog
Align services according to requesters’ needs
Proactively identify problems and recommend solutions
Ensure service consistency
Increase customer satisfaction with IT services
Increase efficiency in service delivery
Establish well-defined processes with clear documentation
Analyse risks associated with not meeting business requirements for IT services
Reduce costs when developing procedures and practices within the organisation
- Improve communication and information flows between IT staff and customers