iYogi, GlobalLogic Partner To Create Technical Support Platform

iYogi has announced a software product development partnership with GlobalLogic to create a ‘Generation V’ services platform for iYogi’s proprietary technical support application framework, iMantra. A global direct-to-consumer and small business technical support brand from India, iYogi has more than 50,000 subscribers worldwide as per company claims.

GlobalLogic will assist in the enhancement of iYogi’s service delivery framework using best-of-breed Web 2.0 tools and applications. Some of the innovative features to be introduced through this software product development tie-up include an application that resides on the customer’s desktop and provides integration with iMantra (‘Support Dock’) and a global MPLS-based IP transport platform that provides customers with the instant deployment of remote access and voice-based support with a single click. This advanced implementation allows for integration with POS payment systems to facilitate real-time processing at the point of sale.

Uday Challu, co-founder and CEO of iYogi, said, “The partnership with GlobalLogic for software product development reiterates iYogi’s commitment to offer affordable access to technical support for home users and small businesses with disruptive applications and tools to manage their everyday technology needs.”

Peter Harrison, CEO of GlobalLogic, said, “We are excited about this partnership, which will enable us to bring our specialised skills across the full software product development lifecycle to iYogi. GlobalLogic will help iYogi continue to deliver the solutions for which it has come to be known.”