Genpact Signs BPM Engagement With Dr. Reddy's Laboratories

Genpact Limited, a business process and technology management provider, has announced that it has signed an agreement with Dr. Reddy’s Laboratories to provide comprehensive finance and accounting (F&A) services. Genpact will take over Dr. Reddy’s shared services operations in Hyderabad, India which supports the company’s operations in India, the United States and the United Kingdom.

Genpact will implement its best practices, including Lean Six Sigma operating rigour and Smart Enterprise Process (SEPSM) methodology, to bring Dr. Reddy’s F&A processes to the optimum level of effectiveness for their accounts payable, accounts receivable, record-to-report and employee-related services.

Commenting on the development, Umang Vohra, CFO, Dr. Reddy’s said, “We are happy to partner with Genpact which has proven capabilities in end-to-end F&A operations and domain expertise in the pharmaceutical sector. This engagement will ensure that our F&A support processes become more effective while we continue to focus on growing our pharmaceutical business across therapeutic segments and geographies.”

“We look forward to partnering with Dr. Reddy’s in their transformational journey by bringing our deeply entrenched domain expertise in the pharmaceutical industry,” said Harpreet Duggal, Senior Vice President, Genpact. “We will also leverage our people practices, including our learning and training programs, to up-skill the employee talent pool. This partnership will bring to Genpact expertise in the generics pharmaceutical business and further growth of our client base in India.”

“It’s exciting to begin a long-term partnership with one of India’s pharmaceutical leaders like Dr. Reddy’s,” said Tiger Tyagarajan, President and CEO, Genpact. “We look forward to bringing our global best practices using our unique science of process to help Dr. Reddy’s run smarter operations.”

Genpact manages F&A processes for global companies in many different industries, including pharmaceutical, and has deep experience in integrating these processes with customer service, collections, procurement, supply chain, reengineering, and analytics for maximum business impact. This engagement between Dr. Reddy’s Laboratories and Genpact, through a rigorous process leading to the partnership agreement, was facilitated and managed by RvaluE Consulting, a Delhi based shared services and business process consultancy group.