Enterasys Enables Devices To Join The Social Network

Enterasys Networks, a Siemens Enterprise Communications company, has announced project “isaac,” a revolutionary approach to controlling anything connected to today’s IP network. Building on the company’s record of innovation in social media integration, now IT machines will be able to join today’s social networks, with the ability to communicate out their status and receive commands back from an IT administrator. This breakthrough technology will enable IT organisations to stay ahead of any potential networking issues and raise the bar on delivering high quality service level agreements. isaac’s unique innovation reduces the time to diagnose and resolve network issues from hours to seconds. Updates can be made using any mobile device and via familiar social media interfaces including Twitter, Facebook, LinkedIn and Chatter.

“Enterasys has been a long-time customer and was one of the very first to use our private, secure corporate social network, Chatter,” said Marc Benioff, chairman and CEO, salesforce.com. “Integrating with Enterasys’ isaac will help us further differentiate Chatter in the market as an essential tool to run a global business. We think this will be a game changer for the traditional network management model we see today.”

At the convergence of cloud computing, social networking and mobility, isaac opens up new ways for enterprises to architect their IT organisation, automating change processes that were traditionally done by someone sitting in a network operations centre (NOC). Human and machine bi-directional communication is enabled and the messages are presented in natural language, as opposed to complex CLI scripts and syslogs. And this is done by using a social media interface that is increasingly becoming the new norm in communicating across today’s enterprise. This innovation builds on the Siemens Enterprise Communications strategy of leveraging social media to drive real business value. OpenScape Fusion, introduced in July 2010, delivers pre-built social media integration applications for unified communication and contact centres, making it easier and faster for customers, developers and partners to deliver integrated solutions.

“With one sixth of humanity using either Facebook or Twitter, it’s only natural that new use cases would be developed for social networking platforms. By allowing network devices such as routers, switches and applications to securely join the social network, IT can use these familiar and accessible interfaces for more efficient, real-time interaction and communication, providing automated and predictive responses to network issues,” said Chris Crowell, president and CEO of Enterasys Networks. “isaac leverages patent-pending technology which provides a breakthrough real-time bi-directional translator that enables an administrator to communicate with the network in their native tongue. For the first time machines are capable of speaking the language of humans; instead of humans needing to adapt to the language of machines."