Drishti-Soft Solns Partners With MindEye

Drishti-Soft Solutions has announced its partnership to MindEye Inc. The BPO was earlier operating on an open source product that wasn’t ideal for their critical customer support processes.

“Drishti positions its contact centre solutions as cost-effective all-in-one suites giving you Telco-grade robustness. With advanced capabilities pre-integrated, Ameyo IPCC is a feature-rich solution that has become the most preferred technology for SMB Contact centres” says Girisha R, Sales Manager, Drishti-Soft.

Elaborating on switching over to a better technology, Nassz Amjad, MD, MindEye says - “We planned to scale up our business processes as well as enhance our service delivery standards. The best possible solution we could think of to enable this was Avaya. But the cost factor and rigidity of the solution towards process changes were not favoring us. We evaluated Ameyo on the same platform and found it a perfect fit for our critical processes. The solution was a quality technology product packaged at a reasonable cost.”