Drishti, OneCall Partner To Serve Bangladesh BPOs

Drishti-Soft Solutions, a provider of contact centre solutions and enterprise communications applications, has entered into a partnership alliance with OneCall, a Bangladesh-based outsourcing service provider. The underlying objective of the partnership alliance is to offer Drishti’s communications solutions to the call centres and enterprises in Bangladesh. Under the terms of agreement, OneCall team, trained on Drishti’s DACX technology, would be providing Drishti’s solutions along with 24x7 support and services in Bangladesh.

Reazuddin Mosharaf, CEO, OneCall, said, “We wish to be the pioneers in providing end-to-end solutions and services in the outsourcing domain. Drishti shares our philosophy of providing next-generation technologies to emerging companies paving the way for their structured growth. Our association with it would enable us to offer cost-effective communications technologies to the emerging call centre industry in Bangladesh and add value to the economy.”

Drishti already enjoys a strong presence in the Indian SMB segment. Partnership with OneCall will open new gateways for Drishti to offer its innovative solutions to call centres and enterprises in Bangladesh.

“We are working towards creating communications technologies to enable call centres to increase their operational efficiency while reducing the total cost of ownership. Drishti’s offerings are ideal for contact centres and enterprises in rapidly-emerging countries like Bangladesh. We believe Bangladesh is all set to be a major player in outsourcing and there will be investments in both international and domestic call centres, especially from telcos, financial services, banks, and health institutions,” said Sachin Bhatia, co-founder and VP, Business Development at Drishti.