 "Datacraft Eyes Indian Multisourcing Market")
With the growing demand for multisource outsourcing around the world, Datacraft is aggressively targeting India to be a part of this boom and push its products in the Indian market. Datacraft is a member of Dimension Data Group. Scott Petty, group executive, Global Services, Dimension Data Group divulges a few details on Datacraft’s strategy to explore the emerging Indian multisourcing market.
Could you list some emerging trends in the multisourcing market?
Multisourcing is going to rule the outsourcing market in the coming days. Dealing with multiple outsourcers with the goal of reducing outsourcing services to the level of commodities is the best way to achieve cost-cutting strategy. Though having 5-10 vendors is a good strategy but simultaneously it needs a competent vendor management. The contract should be 3-5 years. With the multisourcing in place, enterprises are now able to get the best vendor to help them integrate the best solution.
In any outsourcing contract, the parts covering SLAs are probably the most important. So the enterprises have to make sure that these parts are well-crafted and are clearly understood by both the provider and the customer. Large enterprises are now outsourcing the management of data centre, contact centre, installation and maintenance and management of network and security. Within 2-5 years globally delivered application, testing and quality assurance application and custom application outsourcing will rule the market.
How do you find the Indian multisourcing market?
The Indian service providers and financial markets are growing at a tremendous rate. The market for multisourcing is catching on and we are targeting the market to expand our reach through our products and services. Now the Indian enterprises are recognising the benefits of multisourcing which we have noticed in the past couple of months with the announcements of some large contracts. Indian market is an important market for us due to the richness of service sectors.
What are your focused products/services and target verticals for the multisourcing market?
We have pioneered in bringing new technology usage among Indian enterprises and have the specialisation in key technology solutions to aid business transformation. The need for IP convergence is precisely the reason why Datacraft is aggressively launching service and solution offerings that plan, build and support IT infrastructure based on its application network framework. Our solutions include security, converged solutions, IBOSS for network management and data centre management. We also provide professional services, managed services and trainings to the enterprises. Our key technologies within the portfolio include internetworking, premises distribution, remote access, ISDN, frame relay, ATM, high-speed digital transmission and network management. These technologies are backed up by a comprehensive set of professional services, using the 24-hour Managed Network Services Centre.
With a client list of players like SBI, Bharti Airtel, BSNL and Federal Bank, Datacraft is targeting to acquire large enterprises which need to collaborate across teams working in different locations. We are focusing on key verticals like BFSI, ITES and telecom service providers.
Could you elaborate on Datacraft’s contract with State Bank of India?
Our tie up with SBI is a typical example of multi source outsourcing. We are the networking partner of SBI and are providing our solutions to SBI and its associate banks to run their core banking, ATM, Internet banking and treasury applications. We are managing their networking and bandwidth needs to connect all their branches.
We want to be a part of the multisourcing boom which is going to take place in India. This could be possible with our global alliances and the expertise we have in the technology sphere. We are very positive about the Indian market.