Convergys Signs Contracts With Healthcare Companies

Convergys Corporation has announced new contracts to provide customer management consulting for two Fortune Top 150 pharmacy benefit management companies.

Under the terms of the contracts, Convergys will assess enterprise-wide contact centre processes and technology, recommending improvements and redesigning patient care solutions. Convergys will advise these clients on increasing the use of self-service solutions, deploying improved project management processes and better tracking program performance as part of the effort.